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Troubleshooting

Troubleshooting

Common issues and solutions for Vyx Network proxies.

Connection Issues

Proxy Connection Refused

Symptoms: Connection timeout or “connection refused” errors

Common Causes:

  1. Incorrect proxy address or port
  2. Invalid API key
  3. Account suspended or out of credits

Solutions:

Verify Proxy Details

Check that you’re using the correct endpoint and port:

  • HTTP: proxy.vyx.network:8081
  • SOCKS5: proxy.vyx.network:1080

Validate API Key

Test your API key:

curl -x http://user:YOUR_API_KEY@proxy.vyx.network:8081 https://api.ipify.org

Check Account Status

Log in to your dashboard  and verify:

  • Account is active
  • Sufficient credits/bandwidth
  • No usage restrictions

Remember: Username can be anything, password must be your API key.

Authentication Failed (407)

Error: 407 Proxy Authentication Required

Solutions:

# ❌ Wrong - using incorrect credentials
proxies = {'http': 'http://wrong:credentials@proxy.vyx.network:8081'}
 
# ✅ Correct - username can be anything, password is API key
proxies = {'http': 'http://myusername:YOUR_API_KEY@proxy.vyx.network:8081'}

Common mistakes:

  • Swapping username and API key
  • Special characters in API key not URL-encoded
  • Extra spaces in credentials

URL encoding special characters:

from urllib.parse import quote
 
api_key = "key@with#special$chars"
encoded_key = quote(api_key, safe='')
proxy = f'http://user:{encoded_key}@proxy.vyx.network:8081'

Performance Issues

Slow Connection Speed

Symptoms: Requests taking longer than expected

Debugging:

import requests
import time
 
proxies = {'http': 'http://user:YOUR_API_KEY@proxy.vyx.network:8081'}
 
start = time.time()
response = requests.get('https://example.com', proxies=proxies)
elapsed = time.time() - start
 
print(f"Request took {elapsed:.2f} seconds")
print(f"Status: {response.status_code}")

Solutions:

  1. Choose closer locations: Select proxies geographically closer to target
  2. Check network: Test your own internet connection
  3. Reduce timeout: Set appropriate timeout values
  4. Minimize request size: Reduce payload and response data
# Set timeout to fail fast
response = requests.get(
    'https://example.com',
    proxies=proxies,
    timeout=10  # 10 seconds
)

High Latency

Check proxy latency:

# Test connection time
time curl -x http://user:YOUR_API_KEY@proxy.vyx.network:8081 -w '\nTime: %{time_total}s\n' https://api.ipify.org

Solutions:

  • Select proxy location closer to target
  • Optimize request payload and headers
  • Contact support for performance optimization

Request Failures

Getting Blocked (403/429)

Symptoms: 403 Forbidden or 429 Too Many Requests

Solutions:

Implement Proper Headers

Add realistic browser headers:

headers = {
    'User-Agent': 'Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36',
    'Accept': 'text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8',
    'Accept-Language': 'en-US,en;q=0.5'
}
response = requests.get(url, proxies=proxies, headers=headers)

Implement Rate Limiting

Add delays between requests:

import time
 
for url in urls:
    response = requests.get(url, proxies=proxies)
    time.sleep(2)  # 2 second delay

Rotate User Agents

Vary your User-Agent header:

import random
 
user_agents = [
    'Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36',
    'Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36',
    'Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36'
]
 
headers = {'User-Agent': random.choice(user_agents)}
response = requests.get(url, proxies=proxies, headers=headers)

Use Sticky Sessions

Keep same IP for related requests:

# Create session with specific ID
session_id = "shopping123"
proxies = {
    'http': f'http://user-session-{session_id}:YOUR_API_KEY@proxy.vyx.network:8081'
}

SSL Certificate Errors

Error: SSLError: certificate verify failed

Solutions:

import requests
import urllib3
 
# Option 1: Update certificates (recommended)
import certifi
response = requests.get(url, proxies=proxies, verify=certifi.where())
 
# Option 2: Disable verification (development only)
urllib3.disable_warnings(urllib3.exceptions.InsecureRequestWarning)
response = requests.get(url, proxies=proxies, verify=False)

Never disable SSL verification in production!

Timeout Errors

Error: ReadTimeout or ConnectTimeout

Solutions:

from requests.exceptions import Timeout
 
try:
    response = requests.get(
        url,
        proxies=proxies,
        timeout=(5, 30)  # (connect timeout, read timeout)
    )
except Timeout:
    print("Request timed out, retrying...")
    # Implement retry logic

Session Management Issues

Session Not Persisting

Problem: Each request gets different IP despite using session ID

Check format:

# ❌ Wrong format
proxy = 'http://user:YOUR_API_KEY@proxy.vyx.network:8081?session=abc123'
 
# ✅ Correct format
proxy = 'http://user-session-abc123:YOUR_API_KEY@proxy.vyx.network:8081'

Note: The session ID can be any string - you can reuse the same session ID.

Session IP Changed

Symptoms: IP changes after some time

Explanation: Sticky sessions automatically rotate after 20 minutes. This is normal behavior - simply continue using the same session ID format.

Library-Specific Issues

Python Requests

Issue: Proxy not working with requests.Session()

# ✅ Correct way to use session with proxies
import requests
 
session = requests.Session()
session.proxies = {
    'http': 'http://user:YOUR_API_KEY@proxy.vyx.network:8081',
    'https': 'http://user:YOUR_API_KEY@proxy.vyx.network:8081'
}
 
response = session.get('https://example.com')

Node.js Axios

Issue: Proxy not applied to HTTPS requests

// ✅ Correct configuration
const axios = require('axios');
const HttpsProxyAgent = require('https-proxy-agent');
 
const agent = new HttpsProxyAgent('http://user:YOUR_API_KEY@proxy.vyx.network:8081');
 
axios.get('https://example.com', { httpsAgent: agent })
  .then(response => console.log(response.data));

Selenium WebDriver

Issue: Proxy with authentication not working

from selenium import webdriver
from selenium.webdriver.chrome.options import Options
from selenium_stealth import stealth
 
# Use proxy extension or authenticated URL
chrome_options = Options()
chrome_options.add_argument('--proxy-server=http://proxy.vyx.network:8081')
 
# Note: Basic auth requires extension or alternative method
driver = webdriver.Chrome(options=chrome_options)

IP Detection Issues

Website Detects Proxy

Signs:

  • Captchas appearing frequently
  • Access denied errors
  • Different content than expected

Solutions:

  1. Add realistic headers:
headers = {
    'User-Agent': 'Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36',
    'Accept': 'text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8',
    'Accept-Language': 'en-US,en;q=0.5',
    'Accept-Encoding': 'gzip, deflate, br',
    'DNT': '1',
    'Connection': 'keep-alive',
    'Upgrade-Insecure-Requests': '1'
}
  1. Use browser automation with stealth mode

IP Blocked by Target

Test IP reputation:

curl -x http://user:YOUR_API_KEY@proxy.vyx.network:8081 https://api.ipify.org
# Check returned IP on reputation services

Solutions:

  • Rotate to get new IP (don’t use session parameters)
  • Contact support for fresh IP pool

Debugging Tools

Test Proxy Connection

def test_proxy(proxy_url):
    """Test if proxy is working"""
    import requests
 
    try:
        # Test connection
        response = requests.get(
            'https://api.ipify.org?format=json',
            proxies={'http': proxy_url, 'https': proxy_url},
            timeout=10
        )
 
        if response.status_code == 200:
            ip = response.json()['ip']
            print(f"✅ Proxy working! IP: {ip}")
            return True
        else:
            print(f"❌ Unexpected status: {response.status_code}")
            return False
 
    except Exception as e:
        print(f"❌ Connection failed: {e}")
        return False
 
# Usage
test_proxy('http://user:YOUR_API_KEY@proxy.vyx.network:8081')

Check Response Headers

response = requests.get(url, proxies=proxies)
 
print("Status:", response.status_code)
print("Headers:", dict(response.headers))
print("IP:", response.json().get('ip'))  # If response includes IP

Enable Debug Logging

import logging
import requests
 
# Enable debug logging
logging.basicConfig(level=logging.DEBUG)
logging.getLogger('urllib3').setLevel(logging.DEBUG)
 
response = requests.get(url, proxies=proxies)

Common Error Messages

ErrorMeaningSolution
407 Proxy Authentication RequiredInvalid credentialsCheck API key format
Connection refusedCan’t reach proxy serverVerify proxy address/port
Proxy errorGeneral proxy issueCheck account status
SSL certificate verify failedCertificate issueUpdate certificates or check target site
429 Too Many RequestsRate limitedImplement delays between requests
403 ForbiddenIP blockedRotate to new IP address

Getting Help

If you’re still experiencing issues:

  1. Check System Status: status.vyx.network 
  2. Contact Support:

Next Steps

Proxy Types